Net to gross elements cause an error (UK) - The loan type Student Loan can't have multiple entries. — Cloud Customer Connect
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Net to gross elements cause an error (UK) - The loan type Student Loan can't have multiple entries.

Summary:

Employees who have student loans, who have a net to gross element will error on calculation.

Content (please ensure you mask any confidential information):

Employees who have a student loan, who also have a net to gross element in the period, error on payroll calculation with the message "The loan type Student Loan can't have multiple entries."

Net to gross processing generates a separate payslip, which is presumably what is causing this issue.

The seeded template for the student loans element doesn't have a question for this and the box "Allow multiple entries in same period" is not ticked. Ticking that box after element creation doesn't resolve the problem. The subelement "Student Loan Deduction Results" won't allow you to tick that box after the element has been used.

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