Next Gen HR Help Desk: How to default email address and disable few email address in SR details page — Cloud Customer Connect
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Next Gen HR Help Desk: How to default email address and disable few email address in SR details page

edited Jan 17, 2025 11:54AM in Help Desk 2 comments

Summary:

When agents compose an email to the customer, requirement is to disable few email address shows in helpdesk SR details page.

Content (please ensure you mask any confidential information):

When agents compose an email to the customer, the email channel value shows all the email address which are active however we would like to disable some email address.

Ex: If we have 3 active email channels, Test@oracle.com, Helptest@oracle.com and Testing@oracle.com. We would like to disable Test@oracle.com and display only Helptest@oracle.com and Testing@oracle.com.

In the below screenshot we have 2 email address, in that one we would like to disable one and other should display.

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