How to show field "Queue" in Create Internal Helpdesk request — Cloud Customer Connect
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How to show field "Queue" in Create Internal Helpdesk request

Summary:

show field "Queue" in Create Internal Helpdesk request

Content (please ensure you mask any confidential information):

We need to show the filed "Queue" in Create Internal Help desk page when a user has just Internal Helpdesk User role. This field is seen only when the user has "Internal Help desk Agent Role".

Business case:

We need the request creator with (Internal Help desk user role) to have the option to manually select a Queue and based on that an agent is auto assigned based on the rule defined.

Version (include the version you are using, if applicable):

We are currently in 24D

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