One ticket is created when a mail box is in the To and CC field

Summary:

What is the expected behaviour when more than one shared mailbox (that is autoforwarded to Help Desk) is included in the email? And why has it only picked up the CC'd email address, not the To email?

Content (please ensure you mask any confidential information):

What is the expected behaviour when more than one shared mailbox (that is autoforwarded to Help Desk) is included in the email? And why has it only picked up the CC'd email address, not the To email?

Version (include the version you are using, if applicable):

24D

Code Snippet (add any code snippets that support your topic, if applicable):