HRHD - Behavior check about replying to a Resolved/Closed SR ticket via email
Summary:
What happen when a ticket is resolved/closed and a reply is sent by requestor to this ticket via email?
Content (please ensure you mask any confidential information):
Hi
I would like to check the behavior if anyone could share the outcome of the following scenario:
- When a ticket is resolved/closed, but a reply is sent via email to it; does it generate a separate SR ticket?
We noted that there are many SR tickets created and how do we resolve this.
Thank you.
Chia
Version (include the version you are using, if applicable):
24D
Code Snippet (add any code snippets that support your topic, if applicable):
0