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How to add custom field "Restoration Time" into SLA configuration

edited Apr 13, 2017 6:33AM in Reporting & Analytics for B2C Service 4 comments

Content

Hello Experts,

When configuring an SLA we are able to define the "response time" and "resolution time" ,we also have one more SLA called "restoration time".
We need one more additional field in the SLA to define a customer specific restoration time SLA. Please let us know how can we add addition field here.

Version

Service cloud
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