How can I see Live agent availability for Live Chat in HR Help Desk? — Cloud Customer Connect
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How can I see Live agent availability for Live Chat in HR Help Desk?

in Help Desk 1 comment

Summary:

We need to be able to see the Live status of Agents that have set their presence / availability for Live Chat in the omnichannel global header

For Live Chat it is essential that the Help Desk Manager/Supervisor can see a live view of how many agents we have available to take Live Chat requests, and how many requests are being made that haven't yet been answered.

I can't find any documentation that talks about how this can be achieved in real time.

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