Automatically trigger Escalate to Case Smart Action — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Automatically trigger Escalate to Case Smart Action

in Help Desk 3 comments

Summary:


Content (please ensure you mask any confidential information):

Is there anyway to automatically trigger the Escalate to Case smart action once the HR Help Desk request is set to specific Outcome?

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!