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can we enable NextGen HRHD in a environment where redwood not enabled

edited Feb 4, 2025 7:41AM in Help Desk 2 comments

Summary:

Currently, Redwood is not enabled in the customer's environment. However, we would prefer to proceed with NextGen HRHD instead of the classic HRHD.

I would appreciate your insights on the following:

  1. Setup without Redwood: Is it possible to complete all necessary configurations for NextGen HRHD without Redwood?
  2. Impact of Enabling Redwood Later: If we choose to enable Redwood after a few months, what would the implications be on the existing setup and functionality?

Additionally, we are encountering an error when trying to check help desk requests (please see the attached screenshot). Could you provide guidance on how to properly define the agent as a resource in the system?

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