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Inbound & Outbound with personal email

in Help Desk 1 comment

Summary:

We have created an email channel (test@client.com) and the client have enabled the required setting for their outlook. We are sending an inbound email from personal email address (abc@gmail.com) and SR is getting created successfully. However outbound to the same email address is not working. When we login to the Helpdesk application and do a reply, we see that "To" is populated correctly and also the channel is populated correctly. But no email is received at (abc@gmail.com)

Content (please ensure you mask any confidential information):

We have created an email channel (test@client.com) and the client have enabled the required setting for their outlook. We are sending an inbound email from personal email address (abc@gmail.com) and SR is getting created successfully. However outbound to the same email address is not working. When we login to the Helpdesk application and do a reply, we see that "To" is populated correctly and also the channel is populated correctly. But no email is received at (abc@gmail.com). Please note this is personal email id and there is no contact with this email address.

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