Unable to show the action plan flow chart to Employee — Cloud Customer Connect
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Unable to show the action plan flow chart to Employee

in Help Desk 1 comment

Summary:
There is the request from business to show the action plan flow chart in Employee screen, currently it is accessible only in agent UI. We tried whether can be achieved through configuration and we didnt find any option for it, also we tried through VBCS to achieve it, but the looks like the flow chart in agent UI is not accessible in VBCS.

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24D


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