Error loading Visual Studio page

Good morning experts

I have a problem like one of my PODs when I log in and go to navigation >> settings >> visual builder I get the following error page

Could someone help me, there was an SR, they told me that if it was assigned to the visual, they gave me a route but it still doesn't load I get the same error.

Note my other environments if they enter without any problem this is the only POD that cannot be entered

Any expert who can give me a solution or what steps to follow?

Atte

MSP

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