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Public Info / Global Search not working

When we searched in Public info/Global Search area, no results are fetched in Production Environment

However, when we searched in TEST Environment the results are fetched. Both Prod and Test data is the same, the roles are same too.

Prod Environment

TEST Environment

Can someone please help me understand what the issue is? Am I missing any roles or any ESS job needs to be run?

Thanks in advance!!

Regards,

Rajesh

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