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Unable to change the Subject for Acknowledgement mail

in Help Desk 1 comment

Summary:

Unable to change the Subject for Acknowledgement mail as I dont see any option to do it

Content (please ensure you mask any confidential information):

I am able to change the content for acknowledgement mail trigger (see attachment) which will be sent to the employee when SR is created Via Incoming channel (email) however I don't see an option to change the mail subject.

I wanted to change the mail subject as given below. Please help me

Mail Subject: Service Request <SR Number> Received

Version (include the version you are using, if applicable):

24D


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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