Approval when Citizenship is changed within SelfService — Cloud Customer Connect
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Approval when Citizenship is changed within SelfService

edited Feb 14, 2025 10:42AM in Human Capital Management 1 comment

Summary:

We need to have an approval whenever an employee changes /adds/deletes citizenship information, and auto-approval in case the reuest is made from the backoffice.

In order to check this we would normally use attribute transactionApprovalRequest.SelfServiceTransaction =='Y' just like for other approvals within Change Personal Information.

However, when doing so (in Redwood flows), the transactionApprovalRequest.SelfServiceTransaction doesn't return Y/N, but a number (seems like a person number).

Anybody else experienced this? Any way to work around this (we have users without a person attached who should also be able to execute the transaction, so a check on Requestor's Assignment.result.personNumber == Worker's Assignment.result.personNumber doesn't work for us (null values, and a check on

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