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Unable to view closed requests

in Help Desk 13 comments

Summary:


Content (please ensure you mask any confidential information):

I want to see all the Closed requests in the HRHD list. I can only see the New, In progress, Waiting and Resolved. In the Manage profile for HRHD the closed status is also not listed which is why I may not be able to view the closed requests in the list view. How do I amend this so I can see the closed requests please.

Currently SVC_HRHD_IN_DELETED_DAYS is 365

SVC_HRHD_IN_RESOLVED_DAYS is 2

SVC_HRHD_DEFAULT_STATUS_CD is New, Waiting and Resolved


Version (include the version you are using, if applicable):

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