Email and Bell notifications not pulling values as required

Summary:

Content (please ensure you mask any confidential information):

I am successfully receiving notifications once a request has been submitted and resolved but the output message is not pulling the values correctly. It should show the Primary contacts name instead of the actual variables.

This is how it has been set in the Notification Preferences:

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):