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External emails / Emailing 3rd parties via HRHD / Two way communications on Oracle Recruiting

in Help Desk 1 comment

We currently have HRHD Redwood. We are able to manage queues and internal employees who have their work emails on our database are able to raise service requests via 'My Help', which then sends a service request to agents.

However, if an unregistered email sends a message to the email that's been configured to a certain queue, the message bounces. Likewise, if we try and email an unregistered email address from an HRHD ticket, it does not send or give us the option to send.

We were told by our consultancy team that this wasn't possible without a mass rebuild of the already launched system. However, as this is basic ticketing functionality, I wondered if anyone has any guidance on how we can implement/enable our HRHD to be able to receive and send emails to a third-party/non-registered HCM email address, similar to Salesforce and other basic ticketing systems.

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