IDR including the tax line within the item line details & getting imported with Not Validated status — Cloud Customer Connect
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IDR including the tax line within the item line details & getting imported with Not Validated status

Summary:

Hello Team,

We see that when the invoice is getting recognized via the IDR, although we do not have the option 'Recognize tax amount' setup in IDR settings, in most cases, IDR seems to correctly exclude the tax line and not include tax at the line level, whereas in a few cases, IDR is considering the tax amount within the total line amount as an item line (consolidating into a single item line).
Due to this, the invoices go into 'Not Validated' status & there is no option for business team to know if there was truly any tax charged by the supplier on the invoice, without actually opening the invoice image.

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