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Request is not displayed under “my help”

edited Feb 17, 2025 12:13PM in Help Desk 2 comments

Summary:

I have submitted a helpdesk request, but the request is not displayed under “my help”.

Content (please ensure you mask any confidential information):

I have submitted a helpdesk request, but the request is not displayed under “my help”. What could be the reason for this?

But as an Agent, I see the request.

Version (include the version you are using, if applicable):


Helpdesk Next Gen - 24D


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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