IDR received from email when using a central corporate email based on recommended best practices — Cloud Customer Connect
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IDR received from email when using a central corporate email based on recommended best practices

Summary:

The recommended best practices for the IRD email is to create a corporate email with automatic forwarding to the IDR email, but when this is done the email shown in Routing Attribute 1 and in the Invoice Documents Recognition Tracking Report is the corporate email not the supplier that sent the email. How are others dealing with this? How can we either report or troubleshoot based on the actual sender as the tracking report will not have that information

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