Unaccounted external cash transaction with origin 'Reversal Reconciliation' — Cloud Customer Connect
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Unaccounted external cash transaction with origin 'Reversal Reconciliation'

in Payables, Payments & Cash Management 1 comment

Hi there,

I am looking for some guidance regarding some unexpected system behaviour. I believe this behaviour was fixed in a release around 2021, but would like to understand why the system has generated this transaction.

In 2021, a payment with payment date 14/06/21 was reconciled against a bank statement line. Looking at the accounting entries for this payment, it looks like it has been:

  • 08/07/21 Reconciled to the bank statement line (accounting event = Payment Cleared)
  • 09/07/21 Unreconciled from the bank statement line (accounting event = Payment Uncleared)
  • 09/07/21 Reconciled again (accounting event = Payment Cleared) - unsure if this was to the same bank statement line or not, and not sure how to get clarity on this
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