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Users don't receive Password Reset email and Admins don't see Password reset option after SCIM

in EPM Platform and Freeform 2 comments

Summary:

We recently enabled SCIM Provisioning (with Microsoft Entra) for our EPM OCI Gen2 to automate User/Role Lifecycle.

We however noticed a very odd behavior where users/admins are unable to reset Local Password now and hence can't access EPM Automate anymore

Content (please ensure you mask any confidential information):

Behaviour for Users

  • User goes to Forgot My Password link and enters his username to receive Password Reset Link
  • User gets a confirmation that a notification will be sent, but never receives one

Behaviour for Identity Domain Admins/Tenancy Admins

  • Admin searches for the user and opens the user record
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