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Need a solution to be able to reconcile a payment rejected by the supplier

edited Feb 28, 2025 5:26PM in Payables, Payments & Cash Management 2 comments

Summary:

We have a frequent case where a supplier payment is done, then it is reconciled in cash management, but the supplier rejects the payment for some reason, and the bank issues the rejected payment with a negative line in a subsequent bank statement.

As the payment was rejected, we need to void the payment, but to void it, it should be unreconciled first.

Also the void cannot be reconciled in Cash management.

Therefore, we now have 2 bank statement lines that cannot be reconciled with any transaction.

The payment need to be redone at some point, after resolving the rejection reason, but this is taking time usually, even months, and the business would like to avoid those unreconciled lines, to be able to reconcile the voided payment with the rejected line from cash management.

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