How to enable CTI / IVR Integration in Next Gen Helpdesk ? — Cloud Customer Connect
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How to enable CTI / IVR Integration in Next Gen Helpdesk ?

in Help Desk 3 comments

We would like to know about the pre-requisites and related work to enable Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) in HR helpdesk to automate call handling.

Please help us with any related documentation with steps to enable the feature for the customer.

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