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Support Required – Identifying Errored Transaction in Approval Log

in Human Capital Management 3 comments

Dear Team,

We need your assistance in identifying a specific errored transaction within the Approval Log file.

Issue Description:

We have configured an approval rule, for example, when changing an employee’s marital status. However, the approval process encountered an error.

To investigate, we downloaded the Approval Log file, but it contains multiple transaction details, making it difficult to pinpoint the exact transaction that resulted in the error. Due to this, we are unable to efficiently analyze and resolve the issue.

Request for Support:

Could you please advise on the best approach or any available filtering methods within the log file to identify the errored transaction more accurately? Additionally, if there are any system logs or reports that can provide more specific insights, please let us know.

Tagged:

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