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Escalate Case Action no longer working

in Help Desk 2 comments

Summary:

Escalate Case Action no longer working

Content (please ensure you mask any confidential information):

I previously created a Escalate to Case Smart Action but now it fails to work. I had to recreate some of my work from scratch in a new workspace on Visual Builder and I believe this may be causing the error below:


Do I have to create a new constant for HRHD in VB and link it with a new action number?

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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