How can HD Agents create an SR for non employees — Cloud Customer Connect
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How can HD Agents create an SR for non employees

in Help Desk 1 comment

Summary:

Client needs an option to create Help Desk SR's for non employees. Client will receive calls form community or parents of students, these would be all non employees not in Oracle database. A SR need to be created to track the calls and type of call and what the solution or response was given.

Is this possible in Help Desk? If so, please share how this could be accomplished


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