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Creating a Report for Unanswered Community Comments in RightNow CX

in Reporting & Analytics for B2C Service 2 comments

Summary:

We need to build a report in RightNow CX that highlights comments in our community that have not received a reply from a staff account. We have community profiles and need to link them to staff accounts to ensure that any comment replied to by staff is marked as dealt with.

Content (please ensure you mask any confidential information):

We are using the RightNow CX application and need to build a report that highlights comments in our community that have not received a reply from a staff account. We have community profiles and suspect we need to link them to the staff accounts to ensure that any comment replied to by staff is marked as dealt with.

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