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Case status not closed after closing HRHD Service Request

in Help Desk 2 comments

Hi

We have HRHD Service request(Next Gen) and escalate the SR to the Cases. Now, when we mark the HR Service to Resolved state and run the process to update Close state, the HR Service Request status is updated to Closed. But the related Case still remains in Open Status.

Let me know if any process/profile values need to be setup

Thanks

GK Anand

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