Is there need of both Inbound and outbound data flows while doing CTI/IVR Integration — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there need of both Inbound and outbound data flows while doing CTI/IVR Integration

in Help Desk 1 comment

Summary:

Hi,

Is there a need of both Inbound and outbound data flows(files) while doing CTI/IVR Integration with third party telephonic system (e.g. Cisco).

e.g. Do we need to provide the file for employee data e.g. Names, Person Number etc.

Or is this only inbound data flow to HR Help Desk from IVR ?

Is this integration need to be developed by the implementation team or Oracle will enable this with the third-party ?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25A


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!