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Can a SR created directly by phone call using the IVR/CTI integration ?

in Help Desk 2 comments

Summary:

Hi team,

Is it possible to automatically create a SR by using the IVR & CTI integration with HelpDesk for the employee, without the interaction with agent.

In that case how HRHD will recognize the person details? Please help on this.

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Version (include the version you are using, if applicable):

25A


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