Can a SR created directly by phone call using the IVR/CTI integration ? — Cloud Customer Connect
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Can a SR created directly by phone call using the IVR/CTI integration ?

Summary:

Hi team,

Is it possible to automatically create a SR by using the IVR & CTI integration with HelpDesk for the employee, without the interaction with agent.

In that case how HRHD will recognize the person details? Please help on this.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25A


Code Snippet (add any code snippets that support your topic, if applicable):

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