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Agent presence and availability tool functionality

Summary:

Agent presence and availability tool functionality

Content (please ensure you mask any confidential information):

I recently enabled the presence tool for a client so that Agents can make team members aware of their availability in Redwood's HRHD.

In the case where an Agent may have an unplanned leave of absence I wondered if it was possible to automatically reassign the requests held with the absent agent to other available agents to manage ?

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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