Category - Internal Help Desk — Cloud Customer Connect
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Category - Internal Help Desk

edited Mar 12, 2025 5:08PM in Help Desk 1 comment

Hello team,

In the classic Fusion Service (CX) view, when creating Service Requests (SRs), an icon was displayed under "Category" that allowed you to see the Category Name in more detail (screenshots attached). Currently, in the Redwood view of Internal Help Desk Service, it is not displayed. Does anyone know if this feature can be enabled?

Classic view Fusion Service:

Redwood view Internal Help Desk Service:

Tagged:

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