How to retain cases for terminated employees in Case Management — Cloud Customer Connect
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How to retain cases for terminated employees in Case Management

in Help Desk 1 comment

We are experiencing an issue where

  • terminated employees are not in the primary contact LOV even though the profile option ORA_HELPDESK_CONTACT_TERMINATED_EMPLOYEES is set to all
  • when a terminated employee is the primary contact of a case, the case number is "n/a" and clicking it results in an error

We need these cases to be active as some of them are in progress

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