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Why do unapplied payments show as a positive amount in Collections Dashboard?

edited Mar 13, 2025 6:26PM in Human Capital Management 2 comments

Summary:

Why do unapplied payments show as a positive amount in the Collections Dashboard:


But negative in the Customer Account Details?

What's the logic behind this? Also, client is used to seeing these unapplied payments as a negative amount. Any way to change this in the Collections Dashboard?

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