Content can be launched but the play button is not working — Cloud Customer Connect
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Content can be launched but the play button is not working

Learners can click on the "Launch" button when attempting to take the activity. However, once the content is opened, the play button in it is not clickable. The same behavior is happening when the content is previewed in the content level/details - nothing is happening after clicking on the play button.

content level preview function:

content opened but nothing happens after clicking the play button:

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