25A Important actions and Considerations-Advance Controls-Transaction Data Synchronization Job — Cloud Customer Connect
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25A Important actions and Considerations-Advance Controls-Transaction Data Synchronization Job

Hi

I have observed the following under Advanced Control concerning the Transaction Data Synchronization Job. Besides the job potentially taking a long time to complete, is there any business impact in terms of incident reports? I assume that incidents which have already been closed or acted upon by users will not be re-generated. Please confirm.

Additionally, note has suggested us to "perform a production-to-test refresh (P2T), and using the same date parameters in your test environment run the Rebuild Graph". Could you please provide more granular details on the steps to be performed for P2T and Re-build graph. My apologies if I am asking duplicate question here, if that is the case then help me with the relevant links /search to go through.

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