Issue with Initiate candidate duplicate check action in a Candidate Selection Process — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Issue with Initiate candidate duplicate check action in a Candidate Selection Process

edited Mar 15, 2025 1:35AM in Recruiting, Opportunity Marketplace 6 comments

Summary:

CSP is moving the candidates to non-desired state in a phase even after duplicate check is found for an external candidate.

Content (please ensure you mask any confidential information):

We have a CSP with different phases. We are having issue with the first phase.

Pre-offer phase has below states:-

Duplicate rehire eligibility check state with below actions:-

  1. Send Notification to candidate based on a Fast Formula.
  2. Request tax credit screening
  3. Initiate duplicate check action
  4. Move action to move the candidate REVIEW AND MERGE APPLICABLE RECORD state (used a fast formula as a condition - checks If the duplicate is found)
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!