Smart View for Google Sheet - Strange Behavior with same user in 2 machines

Summary:

We recently implemented SmartView for Google Sheets. Its working fine in my machine (both SSO and native)

But, couple of users mentioned that when they Connect to the application and click Home, right side panel shows blank screen. Also, they are not able to select Cube also. Like this multiple features like POV is displaying blank etc.

So, i created a Native user with the same privileges as the users with the above mentioned issue.

I logged into my google sheet SV and am able to login and see all the options in normal way and perform normal actions.