RetroPay Recalculation Issue for Terminated Employee — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

RetroPay Recalculation Issue for Terminated Employee

edited Mar 19, 2025 7:09AM in Payroll and Global Payroll Interface (GPI) 1 comment

Hello All,

I need help understanding a RetroPay recalculation for an employee. The employee has been on long-term sickness absence and receiving half pay, which is due to expire in February 2025. The employment was terminated this pay period, with a leaving date of 31-Jan-2025. This seems to have triggered RetroPay absence adjustments.

Here are the details:

  • Expected Gross Pay: £1000
  • Actual Gross Pay: £3000
  • Difference: £2000 (generated by RetroPay) (sample data)

Can anyone confirm why there has been a RetroPay recalculation and how these amounts have been calculated?

Thanks in advance.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!