MS Teams - discontinuous participation: the actual effort considers only the last time segment — Cloud Customer Connect
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MS Teams - discontinuous participation: the actual effort considers only the last time segment

in Learning 3 comments

Hello,

We enabled the MS Teams integration but we noticed that the calculation of actual effort, in case of discontinuous participation, only considers the last time segment.

Had somebody face the same issue? If so, how did you fix it?

Thank you

Alessandra

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