Helpdesk Tags field not visible in create service request page — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Helpdesk Tags field not visible in create service request page

in Help Desk 1 comment

Summary:

When an agent navigates to HelpDesk—>Helpdesk Requests—>Create Request to create an SR in this screen unable to see tags field where an agent can assign some tags during SR creation.

Tags field is available in Edit page. Can someone confirm if Oracle has released only in this screen as of now?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!