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Deletion of closed helpdesk ticket

edited Mar 24, 2025 7:27PM in Help Desk 6 comments

We have a Help Desk ticket that is in CLOSED status in the system that we are unable to delete. This ticket contains PII data that was sent over in error and was resolved by mistake. The information is confidential and may violate GDPR regulations in Europe if not removed. We cannot enable the ORA_SVC_CLOSED_HRHD_RETENTION_DAYS setting as it would delete all closed requests that have exceeded the retention period. However, we only want to delete this specific ticket, not all closed tickets.

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