Why does setting AoR work through person management and not through Redwood AoR template page? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Why does setting AoR work through person management and not through Redwood AoR template page?

edited Mar 26, 2025 5:09PM in Human Capital Management 1 comment

Summary:


Hi,

We currently have AoRs set up for journey tasks, but it seems like it doesn't work when we set it up through the Redwood AoR Template Page. Whenever we test this set up, it doesn't get assigned to the people in the designated AoRs. However, it works when we set it up in person management. What is there this discrepancy?

Thanks.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!