Emails sent for the approvals are blank and have an warning message — Cloud Customer Connect
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Emails sent for the approvals are blank and have an warning message

in Human Capital Management 2 comments

Warning Message for Action Required: Changed Personal Information -

[CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

]

We checked the below as well -

  1. Compare templates:  Dev instance got refreshed from Prod just two weeks back and when tested in Dev this is working fine.
  2. Check recent changes:  NO
  3. Whitelist the sender domain: Ask your IT team to whitelist "workflow.mail.ap2.cloud.oracle.com" to ensure emails are properly received

We asked the customer IT Team to verify if the "workflow.mail.ap2.cloud.oracle.com" is whitelisted and it is.

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