Mass send messages not always tracking/sending in messages in Redwood — Cloud Customer Connect
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Mass send messages not always tracking/sending in messages in Redwood

edited Mar 27, 2025 7:30PM in Recruiting, Opportunity Marketplace 4 comments

I have had it reported a few times now, by different recruiters, that when they choose to send mass/bulk Send Message to candidates or applicants it is not tracking within the messages tab. This is happening when more than 10 applicants/candidates are chosen, it allowed 79 in January now it's no more than 10. This is not a user error issue, as those reporting it are very system savvy users. I have a few questions around this:

  1. Is anyone else noticing this?
  2. On the templates we have message tracking, but does/should these messages track if the recruiter doesn't use a template?
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