Help Desk Contacts Conversations

Summary:

Hi Everyone! Our sales team uses HCM to keep track of contacts and leads, etc. but they do not use the HelpDesk. We use the Helpdesk to track HR helpdesk inquiries.

In the Redwood HelpDesk tickets, the Conversations tab generates a list of the contacts/leads from the sales team + employees when generating a new conversation. I only want it to generate a list of employees, since we won't send messages to contacts through the Helpdesk.

Is there a way to hide the sales contacts in VBS or with an Administrator Profile value in the Redwood HelpDesk conversations?

Thanks!