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How to remove cancelled lines from Approval Notification (email, in-app both)?

edited Apr 4, 2025 8:28PM in Payables, Payments & Cash Management 2 comments

Summary:

Hi Team,

User is currently facing issues with approval notifications where some of the Invoice lines are cancelled. They do not want the cancelled lines to appear in the approval notification as it gets them confused and leads to delays in approvals.

Is there away to remove the cancelled lines from approval notifications so that only the line with valid amount appears in notification?

Below is a screenshot from in app approval notification. Yellow marked line is the cancelled line in Invoice that is appearing in the notification.

Thanks & regards,

Akash Verma

Content (please ensure you mask any confidential information):

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