Requisition Withdraw and Edit - ‘(Reminder) Withdrawn’ notifications — Cloud Customer Connect
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Requisition Withdraw and Edit - ‘(Reminder) Withdrawn’ notifications

in Self Service Procurement 3 comments

Summary:

Hi – I’m looking for some information on the requisition ‘(Reminder) Withdrawn’ notifications which are generated as follows:

Requester submits requisition for approval

Approver Opens the Notification and selects ‘Request Information’ > enters the information required and submits

Requester receives a notification requesting information > opens the requisition > Actions > Withdraw and Edit > Adds the additional information and submits for approval > Approvers receive Approval Notifications

A day or two later the Requester receives a ‘(Reminder) Withdrawn’ notification which they are finding confusing, as it’s a day or two after they have already updated and re-submitted the requisition for approval.

Does anyone know if there are any controls for these ‘(Reminder) Withdrawn’ notifications – can they be disabled, or issued as soon as the requisition is Withdrawn rather than 1 or 2 days after?

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